Goodwill Career Pathways Institute

The Employment Essentials certificate program is designed to introduce learners to essential computer skills, provide a better understanding of customer service skills, create self-awareness of employment retention strategies, provide the relevant skills necessary to sit for interviews for a better opportunity for job placement, and explore job retention strategies.

This program is designed to equip learners with the knowledge and skills needed to succeed in the hospitality industry. Learners will develop a service-oriented mindset, professional workplace behaviors, and effective communication strategies to deliver exceptional guest experiences. Instruction emphasizes customer engagement, personalized service, workplace professionalism, and problem-solving to enhance guest satisfaction and loyalty. The program also provides practical tools to help learners adapt to diverse hospitality environments and sustain long-term employment in hotels, restaurants, travel, and tourism settings.

Graduates of this program are prepared for a wide range of hospitality roles, including front desk agents, guest services representatives, and concierges, as well as hotel and resort associates. They may also pursue opportunities as restaurant hosts or hostesses, servers, banquet and event staff, travel and tourism assistants, customer experience specialists, or hospitality coordinators, equipping them to thrive in diverse, guest-focused environments.

This Certificate Program is designed to equip learners with the knowledge to develop mindset, skills, and professional behaviors necessary to deliver exceptional customer service, enhance customer retention through personalized branding, demonstrate workplace professionalism, and appl effective strategies to thrive and sustain long-term employment in a customer-focused environment.

The Customer Service Certificate Program equips learners with highly transferrable skills that apply across retail, hospitality, healthcare, finance, call centers, and more.

The Virtual Reality Forklift Training Program is designed to equip the learner with the skills needed to work the standing and/or sitting forklift and to be an OSHA certified standing forklift operator. From this class, students will be able to practice the skills needed to pick orders, maneuver the forklift equipment, and have a safer transition into a workplace where forklift skills are needed.

In short, this training prepares learners for entry-level roles in warehousing, logistics, and industrial environments where forklift certification is a hiring requirement.

Learners who earn this certificate will develop a better understanding of warehouse terminology, different kinds of warehouses, supply chain and distribution, best safety practices, the roles and responsibilities of operations and logistics management, and the strategy, planning, and design behind warehousing. This course is perfect for someone looking to land a job or be promoted in modern retail warehousing.

This certificate shows employers that learners understand how warehouses operate, supply chain flow, and safe logistics practices, which makes them strong candidates for entry-level through supervisory roles in the field.

The 100% online Unarmed Security Phase I & Phase II is designed to equip learners with the skills to be an unarmed security guard. Instruction is provided in writing reports, responding to fire emergencies, first aid applications, and provisions of the Oklahoma Security Guard and Private Investigator Act. This course is designed to prepare the learner for the State of Oklahoma examination for armed and unarmed private security licensure. Instruction is provided in good public relations skills, performing patrol duties, working fixed-post assignments, and investigating security incidents.

In short, this program helps learners enter the private security industry with a clear path to armed security, supervisory, and investigative careers as they gain more experience and credentials.

This course educates learners about the workplace computer skills that are needed for ongoing success in an office environment. This upskilling certificate program is designed for learners who want to increase viability in a competitive employment market, retain employment, or for those who want to learn new skills that can help them in adapting to a more digital working environment. Key concepts include the following: Intro to Computers, Keyboarding Skills, Internet Navigation, Social Media & Branding, Email, Word Processing, Excel, PowerPoint, Google Apps/Drive, Video Conferencing (Zoom, Teams, Hangouts), One Drive, & Canva Digital Design.

In short, this program provides the digital literacy and productivity skills needed to qualify for entry-level office, administrative, and customer-facing roles, while also giving a foundation for career growth into supervisory or specialized digital roles.